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This policy explains what data cx88 collects when you access your account, make a deposit through JazzCash or Raast, or contact support — and what choices you have over that data. Access to this platform and the applicability of this policy depend on local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact number, and email address. When you carry out a transaction using JazzCash or Raast, we record the payment reference, amount and timestamp so your wallet balance and game history stay consistent across sessions. We also collect device and browser signals — such as the operating system version and session token — that allow the platform to recognise your returning session without asking you to re-enter credentials each time. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors like JazzCash or Raast is limited to what those services require to complete a transaction. Retention periods vary by data type: account registration data is held for as long as your account remains active; transaction records are kept in line with applicable financial record-keeping requirements in Pakistan. You can review the data associated with your account by logging in and visiting the account settings section. If you have a question about a specific record, the support contact path is shown in the final section of this page.
Payment reference and transaction timestamp passed to JazzCash only to complete your deposit or withdrawal request.
Raast transfer details shared with the Raast network solely to process the payment instruction you initiate.
Registration details and session history held in your account profile, accessible after login from account settings.
Session tokens and device type stored to keep your lobby state consistent when you return on the same or a different device.
This policy applies to data processed through cx88 directly — your account, your transactions and your interactions with our support team. It does not govern how third-party services handle data once a transaction leaves our platform. The scope below sets out what falls inside this policy and what sits outside it, so you can make informed decisions about the information you share.
Covered. Login credentials, session activity and account settings are all governed by this policy. You can review or update these details from your account dashboard after login.
Partly covered. We record the transaction reference and status on our side. Once the instruction passes to JazzCash or Raast, their own privacy terms apply to how they process your payment data.
Covered. Game session data — titles opened, bets placed, results returned — is associated with your account record and held according to the retention terms described in this policy.
Not covered. Links to external sites, third-party wallets and payment networks operate under their own privacy policies. We are not responsible for how those services collect or use your data.
You have meaningful control over the data we hold about you. The most direct path is your account dashboard: after logging in, you can view your registered details, transaction history and session records in one place. If anything looks incorrect — a wrong contact number, an outdated email address — you can submit a correction request through the support channel described below, and we will update the record once your identity is confirmed. You also have the right to ask us what data we hold about you and why. We will respond to data access requests within a reasonable timeframe. If you want to raise a concern about how your data is being handled, the correct route is through our support team first; we aim to resolve most queries at that stage without needing to escalate further. Where local law gives you additional rights over your data, those rights apply in full and are not diminished by anything in this policy.
Log in and open account settings to see the data associated with your profile, including transaction history linked to JazzCash and Raast payments.
Contact support with the specific field you want changed. We will verify your identity and update the record. Changes to payment-linked details may require additional confirmation.
Submit a written request through our support channel asking what personal data we hold. We will provide a clear summary, including what categories of data are retained and for how long.
If you believe data has been handled incorrectly, raise it directly with our support team first. Most concerns are resolved at this stage; further escalation paths depend on applicable local law.
For any question specifically about this privacy policy — a data access request, a correction, or a concern about how your information is handled — the paths below connect you directly to the team that manages account and data queries. Please include your registered account detail in any message so we can locate your record without delay.
Send your privacy query or data access request to our support email. Include your registered contact number and a clear description of the record or concern involved.
Open the live chat option from the account page after login. This path is suited to quick clarifications about what data is visible in your account dashboard and how to read your transaction history.
For self-service data review, log in and navigate to account settings. Your registered details, JazzCash and Raast transaction records, and session history are all accessible there without needing to contact support.
We apply access controls and encryption to data stored within our platform. Account credentials are not stored in plain text, and session tokens are invalidated when you log out. We review our data handling practices when our services or applicable requirements change, and we update this policy accordingly. The current version of the policy is always the one published on this page.
We use session cookies to keep you logged in and to remember your lobby state between pages. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the account page loads.
Account data is held for as long as your account is active. Transaction records linked to JazzCash and Raast payments are kept in line with financial record-keeping requirements. Inactive account data is subject to review under our retention schedule.
Internal access to your data is restricted to staff with a specific reason to handle it — account support, payment reconciliation, or fraud review. We do not give broad internal access to personal records.
When we change this policy in a way that affects your rights or how we handle your data, we will notify you through your registered contact detail. Continued use of the account after notification indicates acceptance of the updated terms.
These are the questions we receive most often about data, account privacy and your rights under this policy. If your question is not covered here, contact support through the paths listed above.
We collect the name, contact number and email address you provide during registration. We also record device and session data needed to keep your account state consistent. We do not collect more than is necessary to run your account and process transactions.
Yes, but only to the extent needed to complete a payment. When you initiate a JazzCash or Raast transaction, we pass the required payment reference to that network. We do not share your broader account profile or game history with payment processors.
Account registration data is held while your account is active. Transaction records are kept in line with applicable financial record-keeping requirements in Pakistan. You can ask for a summary of what we hold by contacting support with a data access request.
Log in, open account settings and check the registered details shown there. If a correction is needed, contact our support team with the specific field and the correct value. We will verify your identity before making changes to payment-linked details.
We use session cookies to keep you logged in and to remember your lobby state. You can manage or disable cookies through your browser settings. Note that disabling session cookies may affect how the account dashboard and login page behave.
Raise the concern with our support team first — through live chat or email, both described in the contact section above. Include your account detail and a clear description of the issue. Most data concerns are resolved at this stage. Further escalation depends on applicable local law.